We aim to pay competitively for all roles and are proud to be a living wage employer. In 2023 Signal became an accredited member of the living wage foundation. 

We are committed to monitoring our progress against key metrics with staff and do so on a regular basis through our Listening Loop staff survey.

Signal operates under a smart working model and has done since 2021.  Signal is continuing to invest in transforming the employee experience on the back of this, meaning we have regular and meaningful touch points with all employees both face to face and online.

We endeavour to provide appropriate training to enable staff to perform their jobs efficiently and pursue career development opportunities.

We believe that our success depends on building long-term relationships with clients and we will never compromise this for short-term gain.

We believe that transparency, exceptional client service, adding value and getting regular feedback from our clients are the four critical factors in building long-term client relationships.

We capture feedback from clients for key projects and on a quarterly basis, to ensure we’re meeting high standards of service and continuously improving the way we work.

We only want to work with clients who are making a positive contribution to society and those who's marketing communications meet nationally agreed standards.

We ensure that we only partner with suppliers who can demonstrate strict controls around health and safety, labour, environment and quality management and who sign up to our supplier code of conduct that covers areas such as employment and welfare, modern slavery, business ethics and data protection.

We have a rolling programme of supplier audits and are planning to introduce a CSR risk analysis. Currently we evaluate risk around data protection.

As part of our 2035 Net Zero strategy, we have launched a long-term plan to de-carbonise our supply chain.

We strive to support local businesses over nationwide chains, wherever we can, and, each year, we donate a percentage of our profits to charity and encourage our staff to participate in fundraising events and community volunteering activities.

We have a connected working group who have reset our volunteering programme. Together that group has arranged volunteering days with local charities as well as providing several donations to a local food bank and participating in the Salvation Army Christmas toy appeal.