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SERVICES

Informed by insight. Driven by experts. Made possible by technology.

 

Signal provides research and industry expertise to help you address fragmented customer journeys that frustrate both customers and employees, impacting business performance. From advisory and consulting to Integrated Managed Services, we support you in achieving better outcomes for your business and your customers.

 

Signal providing Business Consulting Services to help companies streamline operations and drive growth

Advisory & Consulting

 

Signal uses its own research and industry expertise to offer long-term advice and consulting, helping you create Customer Experience Management (CXM) strategies that align with your business goals and resources.

By offering expert guidance and fostering innovation, Signal supports organisational change, helping you achieve better results for both your business and your customers.

Advisory

Strategy

Architecture

Organisational Change

Innovation


Integrated Managed Services

 

Signal's Integrated Managed Services are a game-changer, offering you an expert workforce that seamlessly integrates into your processes and systems through a powerful platform, ensuring exceptional customer communications every time.

Cost efficient scaling of your team

Drive innovation and change

Provide omni-channel experiences

Self-serve and integration for your teams

Operational redundancy and transition

Supplier management

WORK

Case studies

CHARITY CASE STUDY

Bringing together teams for a better supporter experience

 
British Red Cross wanted to improve the onboarding experience of new supporters, creating a strong connection from the outset. By welcoming in a consistent and timely way with ...
FINANCIAL SERVICES CASE STUDY

Embedding communication best practice across siloed teams

 
Here, there, and everywhere – Call centres, operational teams, legal and risk departments – Thousands of key customer communications are created by siloed teams working way ...
CHARITY CASE STUDY

A simple, effective way to transform communications programmes

 
Empowering teams to break down long-established processes. To accelerate progress, British Red Cross (BRC) wanted to empower their newly-formed Supporter Marketing & ...
Signal Business Consultancy team advising clients on strategic planning

TEAMS

A team of specialists

 

Our experts in regulation, CX planning, technology, behavioural science, design, and production are already trusted by some of the UK’s largest Financial Services and Charity brands.

Their powerful combination of knowledge, ambition and imagination will guide and empower you to connect your people, process and technology in a way that accelerates your shift towards customer experience excellence.

Our Clients

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Signal providing CXM and journey mapping for long-term client Pru
Scottish Widows partnering with CX company on experience innovation
Signal supporting Bank of Scotland with Customer Experience Management initiatives
Nationwide customer journey led by our CX agency
Signal Customer Experience Consulting session with British Red Cross team
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Signal Customer Experience Agency helping Guide Dogs improve donor journeys
The Salvation Army working with CX company to optimise multi-channel engagement
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Save the Children enhancing donor lifecycle with Signal’s CXM support
NSPCC improving supporter experience with guidance from CX consultants
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UNICEF donor journey analysis using Customer Journey Management tools
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Customer Journey Management insights guiding NHS experience transformation
World Vision benefiting from customer journey insights by Signal’s CX experts
Customer Experience Consulting by Signal tailored for client ifaw
WaterAid CXM approach supported by journey mapping tools and Signal strategy
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Signal team developed CXM strategy for Lloyds Banking Group
Golden Charter CX strategy driven by consulting from Signal
Signal partnering with M&G Investments on Customer Experience Management strategy
Signal tracking CXM metrics for Parkinson's UK as a strategic client
Customer Experience Management dashboard designed by Signal for Halifax
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JAJA leveraging CX company expertise for digital customer engagement
Signal refining British Heart Foundation's end-to-end customer experience
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