Services

Informed by insight. Driven by experts. Made possible by technology.

Signal provides research and industry expertise to help you address fragmented customer journeys that frustrate both customers and employees, impacting business performance. From advisory and consulting to Integrated Managed Services, we support you in achieving better outcomes for your business and your customers.

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Advisory & Consulting

Signal uses its own research and industry expertise to offer long-term advice and consulting, helping you create Customer Experience Management (CXM) strategies that align with your business goals and resources.

By offering expert guidance and fostering innovation, Signal supports organisational change, helping you achieve better results for both your business and your customers.

Advisory

Benefit from proprietary research and deep industry knowledge with our long-term advisory support, guiding strategic decision-making for driving improved customer experiences.

Strategy

Align goals and resources through practical strategies developed with us, providing a clear framework for consistent decisions and measurable progress toward enhancing customer experiences.

Architecture

Understand how CXM systems integrate within the enterprise using our experience to design data architectures that align with communication strategies and solution architectures that support CXM needs.

Organisational Change

Facilitate impactful and lasting change by equipping shared services within your organisation, supporting business units with the tools, expertise, and resources necessary to enhance customer interactions and deliver CXM best practice.

Innovation

Leverage our expertise and platform to drive innovation by demonstrating best practices through experiments and proof of concepts. We help you improve operations, adopt new technologies, and build a compelling case for transformative change.

Integrated Managed Services

Signal's Integrated Managed Services are a game-changer, offering you an expert workforce that seamlessly integrates into your processes and systems through a powerful platform, ensuring exceptional customer communications every time.

Cost efficient scaling of your team

Scale your team up or down based on demand. Our optimised team and platform automatically adjust to demand and priorities, giving you the flexibility to respond quickly without overcommitting resources and ensuring cost efficient services.

Drive innovation and change

Our expertise, knowledge and platform combine with your teams to create cross-functional groups that run experiments and develop proof of concepts. This allows you to validate new ideas, showcase best practices, and demonstrate value, empowering you to make smarter business decisions.

Provide omni-channel experiences

Deliver smooth, personalised, and consistent experiences that drive satisfaction, loyalty, better outcomes and business growth. From design to build and deployment, we help you deliver communications through customer and business channel preferences.

Self-serve and integration for your teams

Accelerate communication delivery with our self-service functionality, giving you control over well-governed content along with insights and metrics for continuous improvement. Additionally, integrate your own tools - such as workflow management for approvals and proofing or data integration - seamlessly with our platform to enhance the overall process.

Operational redundancy and transition

Maintain business continuity by leveraging pre-designed templates that enable quick customer communications when your internal systems are down. Our services help bridge the gap during transitions, allowing you to gradually phase out legacy systems and communications channels while building your in-house capabilities or migrating to the cloud.

Supplier management

Enhance your customer communications with a seamless, multi-channel approach, ensuring efficient coordination and synchronisation of your messaging across both traditional and digital platforms. With our management of suppliers and built-in redundancy, you eliminate dependency on specific channel providers for a smoother, more reliable experience.

WORK

Case studies

CHARITY CASE STUDY

Bringing together teams for a better supporter experience

British Red Cross wanted to improve the onboarding experience of new supporters, creating a strong connection from the outset. By welcoming in a consistent and timely way with ...

FINANCIAL SERVICES CASE STUDY

Embedding communication best practice across siloed teams

Here, there, and everywhere – Call centres, operational teams, legal and risk departments – Thousands of key customer communications are created by siloed teams working way ...

CHARITY CASE STUDY

A simple, effective way to transform communications programmes

Empowering teams to break down long-established processes. To accelerate progress, British Red Cross (BRC) wanted to empower their newly-formed Supporter Marketing & ...

MORE CASE STUDIES

TEAMS

A team of specialists

Our experts in regulation, CX planning, technology, behavioural science, design, and production are already trusted by some of the UK’s largest Financial Services and Charity brands.

Their powerful combination of knowledge, ambition and imagination will guide and empower you to connect your people, process and technology in a way that accelerates your shift towards customer experience excellence.

SERVICES