Journey Management
Connect CX strategy, planning, and design with operational execution. Get continuous visibility of the performance of your cross-channel communication journeys and use that insight to action effective change that drives improved outcomes for you and your customers.
Seamless Channel Integration
Effortlessly integrate digital and print channels by using the platform as an extension of your existing ecosystem. And make the most of seamless connectivity with your customer engagement platforms, CRMs, CDPs, and more to unlock additional channels, including personalised video, interactive web applications, and integrated direct mail.
Dynamic Digital Formats
Reduce print, postal and carbon costs by transforming paper-based communications into dynamic digital formats. Send the right message at the right time in the right way – aligned with your digital strategy and tailored to the customer's consent and preferences. All while still providing accessible formats, durable medium and being sensitive to vulnerable customers.
Self-Serve Functionality
Give your diverse teams the tools they need to simplify content creation and management themselves. Including intuitive and well-governed workflows that help to save time, boost efficiency and free up team capacity.
Advanced Personalisation
Deliver tailored customer experiences with personalised rules and templates. Overcome legacy system constraints to engage customers more effectively and exceed expectations.
Streamlined Processes
Optimise document and communication workflows to minimise costs, reduce risks, and eliminate data latency. Boost automation, accelerate approval processes, and reduce time-to-market for even greater operational efficiency.
