Experts in the Financial Services and Social sectors
A team of experts in communications management
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"Our people and the planet is a core value that's long been in our DNA. So we take responsibility for creating an inclusive, supportive environment where our people can thrive; for supporting the community around us; and for playing our part in the important fight against climate change. We are committed to running our company in a sustainable, socially responsible, and legal way and operate to the highest social, ethical and environmental standards."
Barney Hosey
CEO
Environmental
Social
Governance
We are committed to reaching a goal of Net Zero by 2035 by pro-actively reducing the environmental impact of our business operations, through the services and products we offer to our clients and the partnerships we have with suppliers.
We have developed Carbon Smart (our own PAS 2050 foot printing and offsetting product) to help our clients further reduce the environmental impact of their comms through building understanding, developing reduction strategies, and responsibly offsetting the carbon footprint of their printed communications.
We report annually on our Net Zero progress. To read our latest report click here.
Achieve Net Zero corporate status with the Science Based Targets Initiative.
Offer a carbon measurement, reduction, and offsetting product for our clients.
Support our staff to reduce their environmental impact through an electric vehicle salary sacrifice scheme.
Expand our engagement with suppliers on a long-term decarbonisation plan.
We want to ensure that we are a truly inclusive and diverse business that provides a welcoming and supportive environment for all staff, clients and supply partners and that we do what we can to support unrepresented groups and our local community.
Achieve Disability Confident Employer level 2 status.
Introduce CSR based risk analysis for suppliers
Increase employee awareness of ESG actions and Impact
Supporting our employees with their health and wellbeing
We aim to pay competitively for all roles and are proud to be a living wage employer. In 2023 Signal became an accredited member of the living wage foundation.
We are committed to monitoring our progress against key metrics with staff and do so on a regular basis through our Listening Loop staff survey.
Signal operates under a smart working model and has done since 2021. Signal is continuing to invest in transforming the employee experience on the back of this, meaning we have regular and meaningful touch points with all employees both face to face and online.
We endeavour to provide appropriate training to enable staff to perform their jobs efficiently and pursue career development opportunities.
We believe that our success depends on building long-term relationships with clients and we will never compromise this for short-term gain.
We believe that transparency, exceptional client service, adding value and getting regular feedback from our clients are the four critical factors in building long-term client relationships.
We capture feedback from clients for key projects and on a quarterly basis, to ensure we’re meeting high standards of service and continuously improving the way we work.
We only want to work with clients who are making a positive contribution to society and those who's marketing communications meet nationally agreed standards.
We ensure that we only partner with suppliers who can demonstrate strict controls around health and safety, labour, environment and quality management and who sign up to our supplier code of conduct that covers areas such as employment and welfare, modern slavery, business ethics and data protection.
We have a rolling programme of supplier audits and are planning to introduce a CSR risk analysis. Currently we evaluate risk around data protection.
As part of our 2035 Net Zero strategy, we have launched a long-term plan to de-carbonise our supply chain.
We strive to support local businesses over nationwide chains, wherever we can, and, each year, we donate a percentage of our profits to charity and encourage our staff to participate in fundraising events and community volunteering activities.
We have a connected working group who have reset our volunteering programme. Together that group has arranged volunteering days with local charities as well as providing several donations to a local food bank and participating in the Salvation Army Christmas toy appeal.
We are committed to operating in a transparent, ethical and lawful manner. We govern our business and our operations in a way that supports trust and long-term relationships with our people, clients, suppliers and wider community.
We have dedicated roles in governance and compliance and information security and a CIPS qualified purchasing team supporting to help ensure our operations and those of our suppliers are robust. Signal is part of a Group called Digital Technology Advisory Group Ltd (DTAG).
Develop an ESG dashboard.
Strengthen our governance credentials with the alignment to relevant Codes of Conduct and Business Acts to support our ESG framework.
We are proud to be LRQA certified for our environmental (ISO14001) and quality management (ISO9001) systems, as well as our data processing capability (ISO27001).
As part of our ESG commitment we evaluate our business sustainability practices through EcoVadis. The EcoVadis assessment includes four key themes:
In 2024 we once again achieved the EcoVadis Gold standard, the second year running and only our third year of taking part in the assessment. This places Signal in the top 5% of companies globally.
