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Better outcomes for your business and your customers

With a focus on customer communications, we help regulated brands become Customer Experience leaders in their markets. 

What we do

By applying a potent combination of thought leadership, technology and deep industry knowledge we help you deliver market-leading, customer-led communications that drive business performance.

Signal team meeting clients to discuss CXM strategy improvements

Our Clients

Signal team developed CXM strategy for Lloyds Banking Group
Customer Experience Management dashboard designed by Signal for Halifax
Nationwide customer journey led by our CX agency
CX company optimising member engagement for Bupa through data insights
Signal Customer Experience Consulting session with British Red Cross team
UNICEF donor journey analysis using Customer Journey Management tools
Signal refining British Heart Foundation's end-to-end customer experience
Signal tracking CXM metrics for Parkinson's UK as a strategic client
Scottish Widows partnering with CX company on experience innovation
Signal supporting Bank of Scotland with Customer Experience Management initiatives
Golden Charter CX strategy driven by consulting from Signal
JAJA leveraging CX company expertise for digital customer engagement
Signal providing CXM and journey mapping for long-term client Pru
Customer Journey Management insights guiding NHS experience transformation
Signal partnering with M&G Investments on Customer Experience Management strategy
NSPCC improving supporter experience with guidance from CX consultants
Signal Customer Experience Agency helping Guide Dogs improve donor journeys
The Salvation Army working with CX company to optimise multi-channel engagement
Save the Children enhancing donor lifecycle with Signal’s CXM support
World Vision benefiting from customer journey insights by Signal’s CX experts
Customer Experience Consulting by Signal tailored for client ifaw
WaterAid CXM approach supported by journey mapping tools and Signal strategy

Spotlight on

 

INSIGHT FINANCIAL SERVICES

WHAT NEXT FOR REGULATORY COMMUNICATIONS

By  Emily Gore  
Why they are failing and what can be done about it Despite the focus Consumer Duty has created on better customer outcomes, many banking communications are still doing a poor job ...
INSIGHT CHARITY

Developing the Capability for Better Supporter Experience

By  Mark Collins  
Historically Supporter Experience has lagged behind it’s more advanced counterpart – Customer Experience. But we know from other sectors that focusing on Customer Experience ...
NEWS

Signal Consumer Duty 2.0 Webinar

By  Emily Gore  
With the new Consumer Duty regulations coming into effect in a couple months' time. Signal teamed up with Quadient to produce an insightful research report and follow-up webinar ...