--- title: Business Consulting Services | Business Consultancy | Signal description: Expert Business Consulting Services and Business Consultancy helping organisations achieve operational excellence, drive growth and solve challenges. --- #### SERVICES ## Informed by insight. Driven by experts. Made possible by technology.   Through our Business Consulting Services, Signal provides research and industry expertise to help you address fragmented customer journeys that frustrate both customers and employees, impacting business performance. From advisory and consulting to Integrated Managed Services, we support you in achieving better outcomes for your business and your customers.     ![Signal providing Business Consulting Services to help companies streamline operations and drive growth](https://signal.co.uk/hs-fs/hubfs/Pic%20for%20Services%20page%20-%20next%20to%20first%20main%20para.png?width=520&height=301&name=Pic%20for%20Services%20page%20-%20next%20to%20first%20main%20para.png "Signal providing Business Consulting Services to help companies streamline operations and drive growth") ## Business Advisory & Consulting   Signal uses its own research and industry expertise to offer long-term advice and consulting, helping you create Customer Experience Management (CXM) strategies that align with your business goals and resources. By offering expert guidance and fostering innovation, Signal supports organisational change, helping you achieve better results for both your business and your customers. #### Advisory Benefit from proprietary research and deep industry knowledge with our long-term advisory support, guiding strategic decision-making for driving improved customer experiences. #### Strategy Align goals and resources through practical strategies developed with us, providing a clear framework for consistent decisions and measurable progress toward enhancing customer experiences. #### Architecture Understand how CXM systems integrate within the enterprise using our experience to design data architectures that align with communication strategies and solution architectures that support CXM needs. #### Organisational Change Facilitate impactful and lasting change by equipping shared services within your organisation, supporting business units with the tools, expertise, and resources necessary to enhance customer interactions and deliver CXM best practice. #### Innovation Leverage our expertise and platform to drive innovation by demonstrating best practices through experiments and proof of concepts. We help you improve operations, adopt new technologies, and build a compelling case for transformative change. --- ## Integrated Managed Services   Signal's Integrated Managed Services are a game-changer, offering you an expert workforce that seamlessly integrates into your processes and systems through a powerful platform, ensuring exceptional customer communications every time. Use our Business Consultancy services to further improve your customers journey and experience. #### Cost efficient scaling of your team Scale your team up or down based on demand. Our optimised team and platform automatically adjust to demand and priorities, giving you the flexibility to respond quickly without overcommitting resources and ensuring cost efficient services. #### Drive innovation and change Our expertise, knowledge and platform combine with your teams to create cross-functional groups that run experiments and develop proof of concepts. This allows you to validate new ideas, showcase best practices, and demonstrate value, empowering you to make smarter business decisions. #### Provide omni-channel experiences Deliver smooth, personalised, and consistent experiences that drive satisfaction, loyalty, better outcomes and business growth. From design to build and deployment, we help you deliver communications through customer and business channel preferences. #### Self-serve and integration for your teams Accelerate communication delivery with our self-service functionality, giving you control over well-governed content along with insights and metrics for continuous improvement. Additionally, integrate your own tools - such as workflow management for approvals and proofing or data integration - seamlessly with our platform to enhance the overall process. #### Operational redundancy and transition Maintain business continuity by leveraging pre-designed templates that enable quick customer communications when your internal systems are down. Our services help bridge the gap during transitions, allowing you to gradually phase out legacy systems and communications channels while building your in-house capabilities or migrating to the cloud. #### Supplier management Enhance your customer communications with a seamless, multi-channel approach, ensuring efficient coordination and synchronisation of your messaging across both traditional and digital platforms. With our management of suppliers and built-in redundancy, you eliminate dependency on specific channel providers for a smoother, more reliable experience.  #### WORK ## Case studies [CHARITY](https://signal.co.uk/news-insights/tag/charity?hsLang=en-gb) [CASE STUDY](https://signal.co.uk/news-insights/tag/case-study?hsLang=en-gb) ## [Bringing together teams for a better supporter experience](https://signal.co.uk/case-studies/bringing-together-teams-for-a-better-supporter-experience?hsLang=en-gb)   British Red Cross wanted to improve the onboarding experience of new supporters, creating a strong connection from the outset. By welcoming in a consistent and timely way with ... [READ MORE ](https://signal.co.uk/case-studies/bringing-together-teams-for-a-better-supporter-experience?hsLang=en-gb) [FINANCIAL SERVICES](https://signal.co.uk/news-insights/tag/financial-services?hsLang=en-gb) [CASE STUDY](https://signal.co.uk/news-insights/tag/case-study?hsLang=en-gb) ## [Embedding communication best practice across siloed teams](https://signal.co.uk/case-studies/embedding-communication-best-practice-across-siloed-teams?hsLang=en-gb)   Here, there, and everywhere – Call centres, operational teams, legal and risk departments – Thousands of key customer communications are created by siloed teams working way ... [READ MORE ](https://signal.co.uk/case-studies/embedding-communication-best-practice-across-siloed-teams?hsLang=en-gb) [CHARITY](https://signal.co.uk/news-insights/tag/charity?hsLang=en-gb) [CASE STUDY](https://signal.co.uk/news-insights/tag/case-study?hsLang=en-gb) ## [A simple, effective way to transform communications programmes](https://signal.co.uk/case-studies/a-simple-effective-way-to-transform-communications-programmes?hsLang=en-gb)   Empowering teams to break down long-established processes. To accelerate progress, British Red Cross (BRC) wanted to empower their newly-formed Supporter Marketing & ... [READ MORE ](https://signal.co.uk/case-studies/a-simple-effective-way-to-transform-communications-programmes?hsLang=en-gb) [ MORE CASE STUDIES ](https://signal.co.uk/case-studies?hsLang=en-gb) ![Signal Business Consultancy team advising clients on strategic planning](https://signal.co.uk/hs-fs/hubfs/Services%202-1.png?width=505&height=395&name=Services%202-1.png "Signal Business Consultancy team advising clients on strategic planning") #### TEAMS ## A team of specialists   Our experts in regulation, CX planning, technology, behavioural science, design, and production are already trusted by some of the UK’s largest Financial Services and Charity brands. Their powerful combination of knowledge, ambition and imagination will guide and empower you to connect your people, process and technology in a way that accelerates your shift towards customer experience excellence. ## Our Clients ![Royal_British_Legion_logo_FG](https://signal.co.uk/hs-fs/hubfs/Royal_British_Legion_logo_FG.png?width=125&height=80&name=Royal_British_Legion_logo_FG.png) ![Childrens Air Amb_Logo](https://signal.co.uk/hs-fs/hubfs/Childrens%20Air%20Amb_Logo.png?width=133&height=80&name=Childrens%20Air%20Amb_Logo.png) ![Signal providing CXM and journey mapping for long-term client Pru](https://signal.co.uk/hs-fs/hubfs/PRU-Logo.png?width=186&height=80&name=PRU-Logo.png) ![Scottish Widows partnering with CX company on experience innovation](https://signal.co.uk/hs-fs/hubfs/SW_Primary_Logo_Positive_RGB_sml.png?width=242&height=30&name=SW_Primary_Logo_Positive_RGB_sml.png) ![Signal supporting Bank of Scotland with Customer Experience Management initiatives](https://signal.co.uk/hs-fs/hubfs/BoS_Digital_Horiz_Pos_Colour_RGB_2015.png?width=133&height=30&name=BoS_Digital_Horiz_Pos_Colour_RGB_2015.png) ![Nationwide customer journey led by our CX agency](https://signal.co.uk/hs-fs/hubfs/Nationwide_Logo_LOCKUP_RGB_sml.png?width=230&height=30&name=Nationwide_Logo_LOCKUP_RGB_sml.png) ![Signal Customer Experience Consulting session with British Red Cross team](https://signal.co.uk/hs-fs/hubfs/BRC-logo_RGB.png?width=239&height=50&name=BRC-logo_RGB.png) ![WWT_logo_RBG_sml](https://signal.co.uk/hs-fs/hubfs/WWT_logo_RBG_sml.png?width=71&height=80&name=WWT_logo_RBG_sml.png) ![Signal Customer Experience Agency helping Guide Dogs improve donor journeys](https://signal.co.uk/hs-fs/hubfs/GD-logo_RGB.png?width=185&height=80&name=GD-logo_RGB.png) ![The Salvation Army working with CX company to optimise multi-channel engagement](https://signal.co.uk/hs-fs/hubfs/The%20Salvation%20Army%20Logo_RGB.png?width=67&height=80&name=The%20Salvation%20Army%20Logo_RGB.png) ![AS_BLUE_LOGO_CENTRE_RGB](https://signal.co.uk/hs-fs/hubfs/AS_BLUE_LOGO_CENTRE_RGB.png?width=107&height=80&name=AS_BLUE_LOGO_CENTRE_RGB.png) ![Save the Children enhancing donor lifecycle with Signal’s CXM support](https://signal.co.uk/hs-fs/hubfs/STC-logo_RGB.png?width=73&height=80&name=STC-logo_RGB.png) ![NSPCC improving supporter experience with guidance from CX consultants](https://signal.co.uk/hs-fs/hubfs/NSPCC_Logo_Green_RGB.png?width=207&height=50&name=NSPCC_Logo_Green_RGB.png) ![WAP_151_RGB_180](https://signal.co.uk/hs-fs/hubfs/WAP_151_RGB_180.png?width=80&height=80&name=WAP_151_RGB_180.png) ![UNICEF donor journey analysis using Customer Journey Management tools](https://signal.co.uk/hs-fs/hubfs/Unicef-logo_RGB.png?width=112&height=100&name=Unicef-logo_RGB.png) ![Mind-logo-RGB](https://signal.co.uk/hs-fs/hubfs/Mind-logo-RGB.png?width=185&height=80&name=Mind-logo-RGB.png) ![Customer Journey Management insights guiding NHS experience transformation](https://signal.co.uk/hs-fs/hubfs/NHS_sml.png?width=249&height=100&name=NHS_sml.png) ![World Vision benefiting from customer journey insights by Signal’s CX experts](https://signal.co.uk/hs-fs/hubfs/wvUK_logo_2018_RGB_sml.png?width=167&height=50&name=wvUK_logo_2018_RGB_sml.png) ![Customer Experience Consulting by Signal tailored for client ifaw](https://signal.co.uk/hs-fs/hubfs/ifaw_logo_RGB.png?width=153&height=80&name=ifaw_logo_RGB.png) ![WaterAid CXM approach supported by journey mapping tools and Signal strategy](https://signal.co.uk/hs-fs/hubfs/WaterAid%20Tertiary%20Logo_RGB.png?width=162&height=50&name=WaterAid%20Tertiary%20Logo_RGB.png) ![Embrace_The_Christie_Charity_RGB-1](https://signal.co.uk/hs-fs/hubfs/Embrace_The_Christie_Charity_RGB-1.png?width=347&height=80&name=Embrace_The_Christie_Charity_RGB-1.png) ![Signal team developed CXM strategy for Lloyds Banking Group](https://signal.co.uk/hs-fs/hubfs/LLOYDS_Primary_Logo_Positive_RGB-1280x1280.png?width=114&height=80&name=LLOYDS_Primary_Logo_Positive_RGB-1280x1280.png) ![Golden Charter CX strategy driven by consulting from Signal](https://signal.co.uk/hs-fs/hubfs/Golden%20Charter%20Logo.png?width=196&height=50&name=Golden%20Charter%20Logo.png) ![Signal partnering with M&G Investments on Customer Experience Management strategy](https://signal.co.uk/hs-fs/hubfs/M%26G_Logo_RGB_POS.png?width=222&height=80&name=M%26G_Logo_RGB_POS.png) ![Signal tracking CXM metrics for Parkinson's UK as a strategic client](https://signal.co.uk/hs-fs/hubfs/PUK_Logo_RGB_Nv.png?width=149&height=50&name=PUK_Logo_RGB_Nv.png) ![Customer Experience Management dashboard designed by Signal for Halifax](https://signal.co.uk/hs-fs/hubfs/Halifax_Core_Logo_RGB-500px.png?width=113&height=80&name=Halifax_Core_Logo_RGB-500px.png) ![Oxfam_Horizontal_Logo_RGB_clear_zone](https://signal.co.uk/hs-fs/hubfs/Oxfam_Horizontal_Logo_RGB_clear_zone.png?width=155&height=80&name=Oxfam_Horizontal_Logo_RGB_clear_zone.png) ![JAJA leveraging CX company expertise for digital customer engagement](https://signal.co.uk/hs-fs/hubfs/Jaja-Logo-RGB.png?width=197&height=50&name=Jaja-Logo-RGB.png) ![Signal refining British Heart Foundation's end-to-end customer experience](https://signal.co.uk/hs-fs/hubfs/BHF_Logo_Lockup%20Horizontal_BHF_Red_RGB@4x.png?width=172&height=50&name=BHF_Logo_Lockup%20Horizontal_BHF_Red_RGB@4x.png) ![B UK RGB](https://signal.co.uk/hs-fs/hubfs/B%20UK%20RGB.png?width=168&height=80&name=B%20UK%20RGB.png) ![](https://px.ads.linkedin.com/collect/?pid=6946002&fmt=gif)