REGULATED RESEARCH

Better outcomes for digital customers

Why regulated journeys are failing customers and what can be done about it

Customer Experience has become a key driver for business success, making it crucial for companies to stay ahead of the curve when meeting the demands of their customers.  We felt it was important to investigate how effectively regulated firms are addressing customer expectations whilst meeting the demands of regulation.

We found that, despite the focus on Consumer Duty, many communications are still doing a poor job at meeting customer needs.

Download our report to learn more and find out what's next for regulatory communications.